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Chargeback Mitigation

Are Chargebacks eating at your bottom line?

Learn how LV Vision+ can improve accuracy, reduce penalty charges and increase customer satisfaction without sacrificing operational efficiency.

Use Images & Video To Mitigate Your Risk

Mitigate your risk and fight back with real proof. Images and Videos captured seamlessly throughout your operation without slowing down your employees.

chargeback mitigation-compilation

LV Vision+: Video & Image Capture

LV Vison+ Seamlessly leverages the ability to capture video and images throughout your work process. Once the images are captured, LV Vision+ tags the images with metadata to allow for quick access to search and retrieve images associated along the way. Provide images or video to vendors, customers or other interested parties to help combat chargebacks, prove audit results, document carrier claims, evaluate product damage, review performance, provide training, etc.

Case Study

Contract Manufacturer's Success With Compliance

Overview

A contract manufacturer was looking for a better solution to mitigate the risk of faulty chargeback fees and improve customer satisfaction.

The Need

Defendable proof that the right parts where used in assembly, the correct assembly processes were adhered to throughout the assembly process, and the completed product was correct prior to shipping to the manufacturer.

The Challenge

Although the contract manufacturer had access to data to support their claims, they struggled with it being defendable They were only able to provide the details of what parts were picked (confirmed in their RF picking system), who and when the sub-assembly was manufactured and when it was completed.

The Solution

The Operations Lead knew “a picture says a thousand words”. He was looking for a solution that could capture images throughout all stages of assembly without interrupting his staff’s workflow and slowing down the assembly process. They still needed to meet their contractual obligations, they just needed to do so with more confidence it was being done the right way, every time. By leveraging LogistiVIEW’s Vision+ solution, they are able to quickly capture images and video throughout parts picking, assembly, and inspection. These images are easily retrieved by using numerous search methods (order number, customer number, assembly date, personnel, serial number, etc) to quickly retrieve all images related to a specific build. When questioned by their customer, they are quickly able to produce the real-time view of what happened during assembly, driving down claims and penalty charges.
The Challenge: Although the contract manufacturer had access to data to support their claims, they struggled with it being defendable They were only able to provide the details of what parts were picked (confirmed in their RF picking system), who and when the sub-assembly was manufactured and when it was completed.
The Solution: The Operations Lead knew “a picture says a thousand words”. He was looking for a solution that could capture images throughout all stages of assembly without interrupting his staff’s workflow and slowing down the assembly process. They still needed to meet their contractual obligations, they just needed to do so with more confidence it was being done the right way, every time. By leveraging LogistiVIEW’s Vision+ solution, they are able to quickly capture images and video throughout parts picking, assembly, and inspection. These images are easily retrieved by using numerous search methods (order number, customer number, assembly date, personnel, serial number, etc) to quickly retrieve all images related to a specific build. When questioned by their customer, they are quickly able to produce the real-time view of what happened during assembly, driving down claims and penalty charges.

LV Vision+: Device Agnostic

​LV Vision+ allows for the right device for the right job. Understanding that not all job functions are the same, LogisitiVIEW has immense flexibility to pair the right device with the right function all while using the same application. LV Vision+ taps into the unique features for each device to make sure your workforce has all of the tools available to be successful at their job.

a six-up image of workings using vision technology in the warehouse

What could a 20% boost in accuracy do for your DC’s bottom line?