Progress without pain is a reasonable expectation.
At a previous employer, my colleague in software product management had a mantra, “never apologize for making progress.” This simple axiom was applied whenever we, as a software vendor, had to impose upon the customer base to accept changes, sometimes painful, if the reasons were good. Some changes were mandated by our own partners – the OS or database versions went obsolete. Some were mandated by us, as we repaired defects, or revamped approaches to help our customers get more value from our products. In all cases, the combination of the technology at the time plus the mission-critical nature of that software, all but guaranteed some customers would push back on accepting the changes. “Never apologize for making progress,” Tom would say. “We can’t stop the industry from advancing the products we rely on, and we can’t improve anyone’s experience with our own products unless we are allowed to make changes.”
Is your technology getting to know all about you?
We welcomed a new presence into our home this weekend, and the kids couldn't be happier about it. As far as companions go, Alexa is pretty agreeable. Alexa will go along with anything, answer any request, and can be quite entertaining in the process.
Naturally, the family is intensively peppering Alexa with questions - a real "getting to know you" phase. As a father and a technologist, this is the part that kicks my protectiveness into high gear.
A bluesy approach to software development
I recently enjoyed a concert by one of my musical idols, Mr. Robert Cray. The venerable bluesman's voice hasn't wavered since the first time I saw him, some 20 years ago.
Watching this artist spellbind the crowd, I was reminded of something that virtuoso musicians all know: it's not just about the notes you play, it's also about the notes you don't.
At the risk of nerding up an awesome musical experience, the show made me think about how that principle applies to one of my other passions, software development.
The LogistiVIEW pilot program offers an early take-off!
Exploring new technology can be both exciting and scary. Enterprises know they must keep pace with technology innovations, but are also keenly aware of the potential disruptions therein.
LogistiVIEW is taking aim at the barriers and risks commonly associated with technology pilots. We would rather our customers spend their time earnestly evaluating how augmented reality (AR) can improve their operations, and less time stressing about traditional project pitfalls.
Exploring the fractured relationship between intent and results in the software world
I've been giving a lot of thought recently to the way software designers, when creating a human-facing application, try to discern the human's intent.
There is a slippery slope when a software application goes from requiring explicit requests to assuming intentions based on actions or conditions. The results can produce consequences that the human neither comprehended nor desired.
Technology meets the enterprise for 2 days in Boston
Last week I attended the Enterprise Wearable Technology Summit, or EWTS, in Boston, MA. The two day conference was jam-packed with great content, stunning demonstrations, and an audience full of enthusiasts for the future of wearable technology.
Augmented Reality may be on your roadmap for "the future," but here are seven powerful features to improve your operations today.
When exploring the possibilities of enterprise augmented reality, prospective customers sometimes don't know where to begin. VIEW devices offer so many exciting features, with so much potential for operational improvement, choosing the first target can be difficult.
While we can't make any blanket recommendations that apply to all businesses, we can share some guidelines for what makes a good target opportunity. This post shares our findings to date.
Feeding Data Analytics from Augmented Reality
"You cannot, not communicate."
So opened the first class of my college career. Decades later, I still clearly remember Dr. Hemmer educating the freshmen in Communications 101 that we are always communicating, whether we are trying or not.
At LogistiVIEW, our augmented reality VIEW devices gather so much data to communicate, we run the risk of "TMI." In our world, you cannot, not gather data! In this post, we explore some valuable information to be gained just by virtue of what we do.
Privacy and security with workplace AR
For better or worse, we have become a self-documenting society. To illustrate this point, simply watch the evening news. How many stories are supported by amateur footage because someone near the event was quick with their smart phone?
Amateur cinematography in the workplace is a serious concern. Regardless of intent, workplace images can reveal proprietary information or invade the privacy of the human workforce.
In addition to consumer devices like smart phones, more workplace devices are now equipped with camera / video capabilities. Tablets, high-end handheld computers and wearable technology, such as our own VIEW devices, all boast video imaging as a core feature.
This post considers some implications of vision-based technology in a working environment.
A successful debut and a look at the next steps
We were thrilled to recently demonstrate our technology platform at JDA Focus 2017. Over 2.5 days, approximately 150 conference attendees joined our "temporary workforce" and experienced Augmented Reality (AR) - many for the first time. Using a workflow configuration named "Pick-to-Sight," our hands-on workers filled orders while our wearable technology visually guided them through the process.
To get a glimpse of what they were seeing, check out this video:
With attendee feedback still fresh in our minds, it's a good time to reflect on where we stand in today's technology landscape, and where we see this road going.
Technology in the workplace must respect these core values.
Earlier in my career, I had the opportunity to discuss workforce management with many companies. Specifically, how were these enterprises measuring their hands-on workforce, such as warehouse, delivery, retail and even call center employees?
While many variations exist, three attributes recurred frequently enough such that I now consider them the central pillars of an effective hands-on workforce. As with any core principle, a company who values these attributes will measure, encourage, and continually strive to improve in these areas.
Simply put, they are: safety, accuracy and efficiency.
A significant aspect of the LogistiVIEW solution is enabling workforce excellence. The remainder of this post will examine each of these three pillars in more detail.
LogistiVIEW analyzes recent projection
Lost between tomorrow and yesterday,
Between now and then.
And now we're back where we started,
Here we go round again.
-- The Kinks
Augmented Reality must deliver on its namesake in enterprise applications.
having been made greater in size or value.
LogistiVIEW explores the relationship between Cloud, Big Data and Internet of Things (IoT)
We in the tech industry love our buzzwords. We put them through hype cycles and go all-in to gain serious mindshare.
In this entry, we will examine synergies among the three most prominent technology buzzwords today, and introduce a new one that is right up in our wheelhouse.
LogistiVIEW partner Vuzix enables the Effortless Human Interface via the M300.
Recently, we enumerated the attributes we use when qualifying VIEW devices in pursuit of the Effortless Human Interface. Our new partner Vuzix rose to the occasion with the M300.
Identifying Wearbles for the Effortless Human Interface
A previous entry in this blog introduced the Effortless Human Interface™. This concept crystallizes our commitment to freeing productive hands from the burdens of cumbersome input devices.
As the marketplace grows with new entries in the "wearables" category, we at LogistiVIEW submit the following checklist. We use it to determine which VIEW devices are truly capable of implementing our notion of an Effortless Human Interface.
With Augmented Reality, the "Effortless Human Interface" Fundamentally Changes the Human / Computer Relationship.
Every company has its own set of core values. Policies and practices may change over time, but the core values should remain constant.
At LogistiVIEW, one of our core values is this: We hate "users."
How Augmented Reality Will Transform Enterprise Logistics
Task execution computer systems, such as Warehouse Management Systems, can be broken down into several main functions:
Engineered Standards Prove the Value of Wearables in Supply Chain Workforce Management
I have been privileged to work directly with some of the founders and leaders of the Supply Chain Execution (SCE) software industry.
As we are now taking the message of logistiVIEW out to the world, I owe a special debt of gratitude to the late Gene Gagnon, who founded Gagnon & Associates in 1960. He built an engineering consulting practice focused on optimizing labor using engineered standards. Gene combined sound engineering principles with the emerging capabilities of the PC revolution to build an innovative solution for distribution operations. I met Gene in 1998, when McHugh Software International (later, RedPrairie and now part of JDA) purchased Gagnon & Associates. I assumed the responsibility for Gagnon’s software development, and my eyes were soon opened to the brilliance of this offering. The value proposition was, and still is, the combination of labor management software and engineered standards, providing significant labor savings to the customers.
David Erickson introduces LogistiVIEW
The current US Presidential election cycle is certainly shaping up to be a source of memorable quotes for years to come. Harkening back to a prior such contest, we reflect on a tag line that continues to resonate with us today.