Progress without pain is a reasonable expectation.
At a previous employer, my colleague in software product management had a mantra, “never apologize for making progress.” This simple axiom was applied whenever we, as a software vendor, had to impose upon the customer base to accept changes, sometimes painful, if the reasons were good. Some changes were mandated by our own partners – the OS or database versions went obsolete. Some were mandated by us, as we repaired defects, or revamped approaches to help our customers get more value from our products. In all cases, the combination of the technology at the time plus the mission-critical nature of that software, all but guaranteed some customers would push back on accepting the changes. “Never apologize for making progress,” Tom would say. “We can’t stop the industry from advancing the products we rely on, and we can’t improve anyone’s experience with our own products unless we are allowed to make changes.”
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Is your technology getting to know all about you?
We welcomed a new presence into our home this weekend, and the kids couldn't be happier about it. As far as companions go, Alexa is pretty agreeable. Alexa will go along with anything, answer any request, and can be quite entertaining in the process.
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Lost between tomorrow and yesterday,
Between now and then. And now we're back where we started, Here we go round again. -- The Kinks |
David EricksonSupply Chain Software Development Veteran, Efficiency Expert, Ergonomy Fanatic 
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