Mitigating the effects of a terrible language
Right around the time my oldest child started bringing home spelling tests every week, I traveled from my home in the US to Prague for a series of meetings. There, I joined a team made up of citizens from seven different countries, each with their own native language. Luckily for me, (perhaps because of me, likely the only monolingual participant in the room), we chose English as the common language. It was during this trip that I fully realized, English is terrible.
Progress without pain is a reasonable expectation.
At a previous employer, my colleague in software product management had a mantra, “never apologize for making progress.” This simple axiom was applied whenever we, as a software vendor, had to impose upon the customer base to accept changes, sometimes painful, if the reasons were good. Some changes were mandated by our own partners – the OS or database versions went obsolete. Some were mandated by us, as we repaired defects, or revamped approaches to help our customers get more value from our products. In all cases, the combination of the technology at the time plus the mission-critical nature of that software, all but guaranteed some customers would push back on accepting the changes. “Never apologize for making progress,” Tom would say. “We can’t stop the industry from advancing the products we rely on, and we can’t improve anyone’s experience with our own products unless we are allowed to make changes.”
The LogistiVIEW pilot program offers an early take-off!
Exploring new technology can be both exciting and scary. Enterprises know they must keep pace with technology innovations, but are also keenly aware of the potential disruptions therein.
LogistiVIEW is taking aim at the barriers and risks commonly associated with technology pilots. We would rather our customers spend their time earnestly evaluating how augmented reality (AR) can improve their operations, and less time stressing about traditional project pitfalls.
Feeding Data Analytics from Augmented Reality
"You cannot, not communicate."
So opened the first class of my college career. Decades later, I still clearly remember Dr. Hemmer educating the freshmen in Communications 101 that we are always communicating, whether we are trying or not.
At LogistiVIEW, our augmented reality VIEW devices gather so much data to communicate, we run the risk of "TMI." In our world, you cannot, not gather data! In this post, we explore some valuable information to be gained just by virtue of what we do.
Technology in the workplace must respect these core values.
Earlier in my career, I had the opportunity to discuss workforce management with many companies. Specifically, how were these enterprises measuring their hands-on workforce, such as warehouse, delivery, retail and even call center employees?
While many variations exist, three attributes recurred frequently enough such that I now consider them the central pillars of an effective hands-on workforce. As with any core principle, a company who values these attributes will measure, encourage, and continually strive to improve in these areas.
Simply put, they are: safety, accuracy and efficiency.
A significant aspect of the LogistiVIEW solution is enabling workforce excellence. The remainder of this post will examine each of these three pillars in more detail.
Engineered Standards Prove the Value of Wearables in Supply Chain Workforce Management
I have been privileged to work directly with some of the founders and leaders of the Supply Chain Execution (SCE) software industry.
As we are now taking the message of logistiVIEW out to the world, I owe a special debt of gratitude to the late Gene Gagnon, who founded Gagnon & Associates in 1960. He built an engineering consulting practice focused on optimizing labor using engineered standards. Gene combined sound engineering principles with the emerging capabilities of the PC revolution to build an innovative solution for distribution operations. I met Gene in 1998, when McHugh Software International (later, RedPrairie and now part of JDA) purchased Gagnon & Associates. I assumed the responsibility for Gagnon’s software development, and my eyes were soon opened to the brilliance of this offering. The value proposition was, and still is, the combination of labor management software and engineered standards, providing significant labor savings to the customers.